Executive summary

reMarkable isn't just a tool for focused work. It's a powerful way to improve operational efficiency and the quality of your service delivery. Recent research shows a measurable impact on on operations, as well as boosting creativity and improving client satisfaction.

We conducted a 10-week study with Breeze Ship Design, an independent Norwegian ship design company. Together, we found that the average employee working in the industry can save about 1 hour and 45 minutes a week by replacing paper-related tasks with a paper tablet. This includes:

In this article, we dive into the challenges unique to the client services industry and demonstrate how reMarkable rises to meet them. The results not only demonstrate a swift, measurable return on investment (ROI) through efficiency and productivity gains. They also emphasize the wider strategic value of a paperless workday.

Navigating the maze: Challenges in client services

The client services domain, particularly in specialized areas like the professional, scientific, and technical services industry, faces a set of specific challenges:

• Information overload: The complexity of projects in client services leads to a vast amount of data management, from client briefs to technical specifications. In many fields, according to McKinsey, knowledge workers spend nearly 20% of their time searching for information.
• Time management: Professionals spend an inordinate amount of time on administrative tasks like organizing notes, reformatting documents, and digitizing scribbles. Our study revealed that, on average, each employee spends around 3 hours and 50 minutes a week on these activities alone.
• Focus and distraction: The digital environment is rife with interruptions, making it difficult to achieve the deep focus necessary for innovative thinking and problem-solving. In fact, research from the University of California, Irvine, suggests it takes us more than 20 minutes to refocus after each interruption.
• Document security: Traditional methods of note-taking and document handling pose risks of information leakage, loss, or unauthorized access, which can lead to compliance issues and breaches of confidentiality.
• Collaboration and communication: Sharing ideas and feedback, both internally and with clients, often involves slow, cumbersome processes. Harvard Business Review has dubbed the problem "collaboration overload," which reduces project speed and innovation.
• Innovation stagnation: Without tools that foster creativity, the quality of solutions can suffer, affecting client satisfaction and business outcomes.
  

reMarkable: Your ally in transforming client services

reMarkable's paper tablets combine of the tactile feel of paper with the efficiency of digital tools. Here's how they can help client-focused organizations:

• Distraction-free focus: Our paper tablets are designed to help users focus on one task at a time, fostering deep work and creative thinking. This is supported by research from Princeton University, which shows the benefits of reducing multitasking for cognitive performance.
• Seamless note-taking and organization: reMarkable centralizes note storage, making document management intuitive and efficient.
• Enhanced collaboration: With features like Screen Share and annotating directly on PDFs, reMarkable turns meetings into interactive, collaborative sessions, amplifying team creativity.
• Portability and flexibility: A lightweight design and two weeks of battery life make paper tablets an ideal companion for professionals who need flexibility in their work environment.
• Security and compliance: Digital notes with encryption capabilities offer a more secure approach to handling sensitive project information than paper.
• Quality of work: Research reveals that handwriting helps with learning, creativity, and retention. With reMarkable, you can lose the paper but keep all the benefits of writing by hand.
• Sustainability: Features like PDF annotation and Send by email significantly reduce the need to print and file documents, supporting the wider strategic push for sustainability in the industry.
  

Proof in practice: reMarkable at Breeze Ship Design

A 2024 pilot with Breeze Ship Design not only validated these solutions but also quantified the benefits:

• Focus and productivity: One participant shared, "reMarkable helps me focus on the content rather than getting caught up in formatting, allowing me to share ideas quickly and effectively."
  
  This was reflected in a 32% decrease in time spent managing notes, with a direct saving of 1 hour and 14 minutes on average a week per employee.

• Meeting efficiency: Another noted, "Using reMarkable for meetings has been great for note-taking and annotation, keeping me focused without the distraction of apps or emails."
  
  This resulted in a 25% reduction in time spent on meeting preparation.

• Document management: A participant found that,"reMarkable makes it much easier to keep all my notes in one place, especially when I'm reviewing PDFs for courses. It's far more efficient than using separate documents."
  
  Features like handwriting conversion led to a 21% time reduction in rewriting or digitizing notes, netting an additional 20 minutes saved weekly.

• Quality and creativity: Another employee emphasized, "The added value of reMarkable is like having a piece of paper beside my computer, allowing me to take notes during meetings without juggling screens." A colleague contributed, "I have used it to create a construction sketch, then I made a copy and continued modifying it on the next page.... I enjoy making drawings like I did in the old days, but now in digital form."
  
  These reflections underscore how reMarkable not only speeds up processes but also enhances the creative output.

• More valuable meetings: A participant remarked, "I make more notes from meetings because it's easier. I also can more easily change the notes during the meeting," indicating an increase in both the volume and quality of meeting documentation.

From the data gathered during the study, we calculated a total time saving of 1 hour and 43 minutes a week per employee. reMarkable’s impact on reducing wasted time alone means we can project each paper tablet to self-finance within a matter of months.

How can we help?

reMarkable is not just about doing things faster; it's about doing things better. Let it be catalyst for your organization's next phase of growth and innovation.

Want to talk about how your company can replace paper with paper tablets, enhancing your team's productivity and elevating the quality of their work? Click the link below to contact us.